Inspected before it ships
Our Perception service opens, checks and documents each piece at our warehouse, so problems are caught on our dock, not in your customer’s living room.
Damage cost calculator
What is delivery damage really costing you?
Damaged deliveries cost more than the product. Add up repairs, replacements, second trips and staff time, then see what a lower damage rate is worth to your business each year.
Your numbers
Share of deliveries that end in a repair, replacement, refund or return trip.
Cost of one damaged delivery
Try a few rates to see what each one is worth.
Damage costs you about
$80,640 / year
192 damaged deliveries a year at $420 each.
At a 1% damage rate you’d save
$60,480 / year
144 fewer damaged deliveries, and about $20,160 a year in damage costs.
Every 1 point of damage rate is worth about $20,160 a year at your volume.
Estimates are based only on the numbers you enter and are not a quote or a guaranteed result.
How we keep damage down
Damage is prevented on the dock, not explained at the door
Scanned at every stage
Every carton is scanned at receiving, staging, load out and delivery. Multi-piece orders stay together, and a missing box is caught before the truck leaves.
Two-person, white glove crews
Uniformed, background-checked crews carry, place and assemble with blankets, floor protection and the right equipment for stairs and tight turns.
Photo proof at the door
Photos at delivery show the condition the piece arrived in, which settles disputes quickly and keeps claims honest.
Repair instead of return
Scratches, loose parts and minor shipping damage can often be fixed in the home or at our warehouse, avoiding a full replacement and a second delivery.
Common questions
What counts as a damaged delivery?
Any delivery that needs a repair, a replacement, a refund, a return trip or a credit because the product arrived damaged, whether it was found at the door or reported by the customer afterwards.
Why include redelivery and staff time?
The product is only part of the cost. Every damaged delivery usually means a second truck trip, calls and emails with the customer, claim paperwork and sometimes a lost repeat customer. Leaving those out understates what damage costs you.
Does CBC guarantee a damage rate?
This calculator is an estimate based on the numbers you enter, not a promise of a specific result. Ask us about the handling standards, inspections and contract terms we can commit to for your freight.
How does CBC reduce damage?
Pieces are inspected before they leave our warehouse, labeled and scanned at receiving, staging, load out and delivery, carried by trained two-person crews, and photographed at the door. Minor shipping damage can often be repaired in the home instead of triggering a full return.
Cut damage on your next 100 deliveries
Tell us your lanes and volumes, and we’ll come back with a service plan and rates — usually within one business day. Or start with a single delivery and see the operation for yourself.
Portland, OR5107 NE 158th Ave
503-256-1065
503-256-1065
Seattle-area (Lakewood), WA9725 47th Ave SW, Bldg 20
425-728-1880
425-728-1880